Shipping policy

SHIPPING

We offer free shipping on all orders within the contiguous 48 states of the US. Orders are shipped within indicated lead time of receiving cleared payment. When order is shipped, shipment confirmation email will be sent with a tracking number. We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed.

RETURNS

If you're not satisfied with your order, you may return it within 7 days of your receipt of merchandise for a refund of purchase price minus the shipping fee. Return instructions will be provided by our customer service. Please contact us to initiate a return or to receive assistance on any issues or concerns. In order to return, all item(s) must be in new/unused/original condition, packed in original boxes complete with all tags, instructions, and inserts. All items will be inspected upon return. Refunds will not be issued if the returned item fails inspection. Return shipping fee is customer responsibility and is non-refundable. Shipping fee originally paid on your order is non-refundable. Return shipping fee varies on your item and location and can only be determined once the return request is received. A restocking fee will apply at 20% of the purchase price for any items not returned in their original condition. Please allow 5 to 10 days following receipt of the return items for a refund to display on your credit card statement. Refunds will be issued to the original method of payment.

EXCHANGES

We do not accept exchanges. You can choose to return the original order with items in brand new condition (unused with packaging, tags, instructions and inserts) and place a new order for the item(s) that you would like in place of the original order. Returned items will be subject to inspection and will not be refunded if it does not pass.

DAMAGE

In the unlikely event that an item you ordered arrives damaged or is defective, we'll work with you to replace the part(s) free of charge. Please report the issue within 3 days after delivery of the item and contact our customer service for assistance.

SHOP WITH CONFIDENCE

Our customer service team is here to assist you! If you have any questions or concerns, please contact us.

WARRANTY

We stand by our products. From the date of purchase, we offer X year warranty for the structural framing of the furniture and X year for cushions or accent finish. Warranty does not apply to furniture used in commercial settings. Please READ WARRANTY POLICY for more details.

To start the warranty claim, please contact our Customer Service at XXX@XXXXX.com.